Cancellation & Refund Policy
Last updated: 22/04/2026
At Lalakamala.shop, we strive to ensure customer satisfaction. Please read our policy carefully before making a purchase.
1. Order Cancellation
Orders can be cancelled within 12 hours of purchase. After this time, your order may already be processed or shipped and cannot be cancelled.
To request a cancellation, please contact us immediately at support@lalakamala.shop.
2. Returns
We accept returns under the following conditions:
- The item is unused and in original condition
- The return request is made within 7 days of delivery
- The item is in its original packaging
Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized products
- Items damaged due to misuse
- Perishable goods (if applicable)
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed within 5–10 business days
- The amount will be credited to your original payment method
5. Damaged or Incorrect Items
If you receive a damaged or wrong item, please contact us within 48 hours of delivery with photos as proof.
We will offer a replacement or full refund at no additional cost.
6. Shipping Costs
Shipping charges are non-refundable, except in cases where we made an error.
7. Contact Us
If you have any questions about our Cancellation & Refund Policy, please contact us:
Email: support@lalakamala.shop